1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Where are your products manufactured?

This varies from product to product, but the vast majority of our items are made in India (the motherland of Ayurveda). Our Herbal Teas are currently packaged in the United Kingdom. For more information please see individual product pages.

 

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card. We additionally offer support for Paypal payments too. You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: GBP and EUR.

If your credit or debit card use another currency, then you will be charged in GBP or EUR, depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.

Do you offer 3 or 4 times payment option?

At this moment we do not offer this payment type. Apologies for any inconvenience.

 

3. Deliveries

Where do you ship orders from?

All of our stock is held and despatched from the United Kingdom.

Where do you ship to?

We currently ship within the United-Kingdom and European Union. For shipping outside of these countries, please reach out to our support team through our helpdesk.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

• UK Standard: 2-5 days
• UK Express: 1-2 days
• Europe: 7-10 days

Which shipping partner do you use?

Most of our deliveries are fulfilled and despatched by Amazon. We use Amazon for their prompt deliveries and world-class fulfilment network and operations expertise. Occasionally we use Royal Mail to fulfil orders at times when we are replenishing stock in our warehouses. For UK orders despatched via Royal Mail, we always use signed and tracked services. For ‘UK Standard’ orders we use 2^nd Class tracked and signed and for ‘UK Express’ orders we use 1^st Class tracked and signed.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the “order history” section on your account page on the website.

What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

For more info please see our Returns Policy.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns are free and a refund in full will be issued to the buyer once the items have been received. The buyer however, is responsible for covering the shipping charges to return the item(s) back to us.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you have physical stores?

We currently don’t have any physical stores under our brand name. Our products are currently available only on our website and/or on the Amazon Marketplace (UK and EU Amazon only). If you see our branded products being sold anywhere else then they are not official Kalsi Ayurveda products.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.